Customer Standards Engineer

Redwood City, California, United States | Technical Services | Full-time


About Us and the Position


At Knowing Technologies (KT) our aim is clear: Propelling schools forward with a high-impact instructional technology program and high-performance infrastructure. We specialize in equipping schools with the tools needed to build teacher confidence, create educational experiences students crave, and stay competitive, saving time and eliminating wasteful overspending. Our team of motivated former educators and technology architects helps clients solve problems — from complex network engineering to critical instructional design — so educators can focus on what’s most important: teaching and learning.

We started in 2010 as a technology Managed Service Provider (MSP), but we’ve realized it’s not enough to just implement technology as a reliable utility. For that reason, KT has evolved its suite of services to more completely embrace the technological needs of our customers by focusing on the experience our schools have with our products.

Our new service delivery model takes a proactive planning and relationship-centered approach to create Technology Solutions Partnerships (TSP) that give our schools control of their mission-driven, high performing technology programs through the creation of strategic technology plans.

Centrally important in our service model, the Customer Standards Engineer provides the essential elements of the technology plan: assessments.Customer Standards Engineers perform regular assessments of customer technology systems, e.g., network, security, servers and power, etc., against KT’s continuously evolving library of standards.Customer Standards Engineers then work with Solutions Architects in analyzing the data to create recommendations that offer guidance for technology program growth toward strategic objectives. These recommendations are the answers to most compelling questions our customers have about their program: Where are the risks? What is causing the failures? Where should we be going? What problems should we be solving first? What platforms should we be using?

KT’s Customer Standards Engineer role is ideal for an experienced engineer eager to advance their skills in solving problems. It’s a heads-up, eyes-forward role, compelling respect and attention from customers and team members alike. Successful candidates will have the professional experience to lead technical analysis and communicate effectively with technical and non- technical stakeholders to build customer trust and stickiness. This senior engineering role reports to the Director of Product Development and works closely with other technical and instructional innovation staff as part of our nimble, expanding company. If you’re passionate about using technology for educational good and are excited about the idea of shaping the direction of a company, we’re looking for you!

As a senior technology professional, your experience may also be called upon for strategic projects, diagnosis of the most difficult technical problems, and coaching of teammates in other positions.

Essential Functions

  • Assess: Apply intelligently KT’s technology standards library to proactively determine misalignments and risks across a broad range of technology concerns. Build intelligent summaries that help the customer to understand your findings

  • Analyze: Summarize assessments and look for common points of failure or opportunities to implement high impact initiatives and projects

  • Implement: Design and/or lead many of the identified initiatives when their time comes up on the technology plan.

  • Create: Drive the continuous development of the Assessment Library, adding new sections and keeping content and

    standards reflective of the most recent

  • Problem-Solve: Lend your seniority on the KT engineering teams means to consult into the more challenging or high-

    risk diagnoses.

  • Collaborate and Plan: Partner with the Solutions Architect as they use your assessments to rebuild the long-term

    strategic plan.

  • Perform other duties as assigned.


Desired Qualifications

  • 4+ years’ progressive experience in systems or network design and operation, or equivalent.

  • Enterprise wireless management (Meraki, Cisco, HP, Ruckus)

  • Layer 2 and 3 switching design and switch configuration (Cisco, Meraki, HP), CCNA preferred

  • Active Directory and Google Workspace for Education management

  • Cyber Security best practices

  • Mobile Device Management (JAMF School/Pro, Meraki Systems Manager, Mosyle)

  • Windows Servers in a clustered environment

  • Firewall configuration and monitoring (Meraki, Cisco, SonicWall)

  • Familiarity with documentation management systems to house standards, processes, workflows, network topology and configuration data, etc.

  • Cloud-based phone systems and VoIP devices (GoToConnect, Zoom)

  • Strong listening skills with curiosity to ask questions; an action-oriented problem solver able to deliver in a fast-paced environment using superior organizational skills to manage up and laterally, juggle changing priorities, and drive towards deadlines

  • Strong verbal and written communicator, with a keen eye for detail and a commitment to high-quality work

  • Enthusiasm for the KT mission and great appreciation for the opportunity to use technology to transform learning in independent schools.

  • Preferred Qualifications: Advanced technical certification such as CCNA



This position is based in Redwood City, CA with an annual salary range of $130,000 - $175,000. Adjustments to this range will be made based on the geographic location of candidates.